Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, you can contact us at info@rackandroll.org. We will email you a return label.

Once your return is received and inspected, we'll process your refund if approved.

You can always contact us for any return question at info@rackandroll.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized items, sale items, and gift cards cannot be returned.

Exchanges
Once your return is received and inspected, we'll contact you to arrange your exchange.

Refunds
Once we receive and inspect your return, we'll let you know if the refund is approved. If approved, your refund will be issued to your original payment method.